Shipping policy

Shipping & Delivery Policy

Thank you for shopping with bbest! We are committed to processing and delivering your orders with transparency and care. By completing a purchase on bbest.com.co, you agree to the transit timelines, terms, and cross-border shipping conditions outlined below.

1. Order Processing Time

  • All orders are subject to a mandatory handling and preparation period before dispatch. Standard processing takes 1 to 3 business days (excluding weekends and regional public holidays).

  • If we experience a high volume of orders or unexpected supply chain delays, processing times may be slightly extended. If a significant delay occurs in the dispatch of your order, our customer support team will notify you directly via email.

2. Shipping Destinations & Estimated Transit Timelines We provide tracked international shipping to the United States and select international destinations.

  • Standard International Shipping: Once processed and handed over to our global logistics partners, delivery typically takes 7 to 15 business days.

Please note: Transit times are realistic estimates provided by our couriers. Delays may occasionally occur due to customs clearance procedures, severe weather events, transit hub bottlenecks, or peak holiday seasons (e.g., Black Friday, Christmas).

3. Shipping Rates & Insurance

  • Standard Tracked Shipping: We offer Free Tracked Shipping on all qualifying orders [or: We charge a standard flat rate of $4.99 at checkout].

  • All shipments include secure end-to-end digital tracking so you can monitor your package from dispatch to your doorstep.

4. Tracking Your Shipment

  • Once your package is handed over to the international shipping carrier, an automated Shipping Confirmation Email containing a unique tracking number will be sent to the email address provided at checkout.

  • Please allow 48 to 72 hours for the tracking carrier's system to update and reflect the initial tracking milestones.

  • You can track your order at any time using our website's integrated portal or via standard global tracking networks using the provided tracking code.

5. Customs, Import Duties, and Local Taxes

  • Items are dispatched internationally directly to your destination address. The customer is fully recognized as the importer of record and must comply with all local regulations.

  • Our listed product prices and shipping charges do NOT include any local import taxes, customs duties, tariffs, value-added taxes (VAT), or clearance fees imposed by your destination country's government.

  • All cross-border customs clearance fees and charges are the sole financial responsibility of the buyer. bbest cannot predict or control these localized governmental charges.

6. Incorrect Delivery Address / Undeliverable Packages

  • It is the buyer’s strict responsibility to ensure that the shipping address entered at checkout is completely accurate, secure, and clear.

  • bbest is not liable for lost, misdelivered, or returned packages resulting from incomplete, incorrect, or invalid address strings supplied by the customer.

  • If a package is returned to our fulfillment facility due to an undeliverable address or failure to collect the parcel from a local post office after a delivery attempt, the customer will be responsible for any additional reshipping costs.

7. Lost, Stolen, or Damaged Packages

  • Transfer of Risk: Once a package leaves our fulfillment facility and is logged by the third-party logistics courier, the legal title and risk of loss pass onto the buyer.

  • If your package arrives structurally damaged or broken during transit, please take high-quality photos or a short video immediately and contact us at support@bbest.com.co within 7 days of delivery so we can expedite a replacement.

  • If your tracking status states "Delivered" but you have not physically received your package, please check your property securely, contact your local postal branch, or speak with neighbors before contacting us. We cannot issue refunds for packages officially marked as successfully delivered by the postal service.

8. Contact Information For any questions regarding your shipment, transit statuses, or delivery details, please reach out to our dedicated support desk at: support@bbest.com.co